The Customer Service Certification Training is a comprehensive workshop organized by Newways Conferences, aimed at equipping participants with essential skills and behaviors for exceptional customer care. This quarterly event takes place in Yaba, Lagos, Nigeria, and is designed for individuals in customer-facing roles, such as customer service representatives and support staff, who wish to enhance their service skills and overall performance. With an expected attendance of 50 exhibitors, the event showcases various professionals and organizations dedicated to improving customer service standards in Nigeria.